The opportunity
Our growing team is looking for a Senior Customer Success Manager! Do you have excellent interpersonal skills and a keen interest in marketing and media? Then get the most out of yourself in this challenging and exciting position within a fast-growing and innovative scale-up.
About Objective Platform
Objective Platform (O|P), headquartered in Amsterdam with brand new offices in Germany and the UK, is a disruptive tech scale-up, on a mission to help leading brands in advertising. Our cutting-edge, in-house developed marketing science measurement solution powers the data-driven marketing activities, and allows brands to measure and optimise media investments across all paid media channels. We are only getting started!
If you’re excited about joining an ambitious team that’s building and shaping a new business from the ground up, we want to hear from you!
Our culture and values:
Our culture can be described as a social start-up, with the financial benefits of a scale-up. Open & transparent, we are a developing team & organisation who are open for feedback and are true team players. With EQ & IQ in balance, we put our egos aside, work hard and proactively help each other out. We’re passionate about working together to reach our set targets & KPIs, and we’re proud of the fact that we house more than 15 nationalities.
Our company values, which can be seen as our behavioural compass, support us in our daily interaction & decision making with our peers & customers.
We are:
- Innovative
- Data Driven
- Transparent
- Ambitious
- Collaborative
The role in a nutshell:
- Client Engagement: Build a strong collaborative relationships with your clients, acting as their primary point of contact.
- Product Expertise:* Develop an in-depth understanding of our marketing measurement tools, allowing you to effectively communicate their features and benefits to clients.
- Client Success: You are responsible for embedding Objective Platform in the business process of the client. Therefore, explaining the platform, training the client and making strategic plannings to improve the collaboration. You will be responsible for implementing our Customer Success program at our clients.
- Strategic Client Success: Collaborate with clients to establish clear success criteria and goals, creating tailored strategies to help them achieve these objectives.
- Client Onboarding: Assist new clients in seamlessly integrating our marketing measurement solutions, providing guidance, training, and support.
- Client Health Monitoring: Use key metrics and data analysis to assess the health of client relationships and take proactive measures to maintain or enhance it.
- Issue Resolution: Work closely with cross-functional teams within Objective Platform to promptly address and resolve client issues and challenges.
- Client Retention Strategies: Develop and implement strategies to enhance client retention, reduce churn, and strengthen client loyalty.
- Knowledge Sharing: Collaborate with the client success team to share best practices, strategies, and insights that drive exceptional client engagement and retention.
Requirements:
- Experience: At least 5 years of experience in a customer success role, or senior media consulting preferably in a senior capacity, with a strong focus on client engagement and retention.
- Customer-Centric: A deep commitment to delivering outstanding client experiences and ensuring their success.
- Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively. Proficiency in English is important for our business. German proficiency would be an advantage.
- Problem-Solving: Proficiency in problem-solving and the ability to analyze client data and trends to develop effective solutions.
- Marketing Measurement Knowledge: A solid understanding of our marketing measurement services or the ability to quickly acquire this knowledge.
- Analytical Skills: Strong data analysis skills are needed to have to ability to work with Objective Platform and help our clients.
- Collaboration: Ability to work collaboratively with cross-functional teams and share insights for mutual success.
- Bachelor's Degree or Masters degree: A master/bachelor's degree in business, marketing, or a related field is preferred.
What we offer (Objective Perks):
- A competitive salary based on your experience
- 25 holiday days per year (based on a full-time contract) as well as a day of Celebration Leave, which can be used to celebrate events not covered by the Dutch public holidays
- A great pension plan with NN
- A generous annual personal development budget and a training budget
- A mobility allowance (if you live more than 10km away from the office)
- A health and wellness benefit in the form of company discounted subscriptions to OneFit
- A positive, encouraging work environment with an open/flat culture
- A team of smart, young, motivated and ambitious colleagues to work alongside you
- An international environment, diverse with 15+ nationalities
- A daily healthy lunch at the office for a small monthly contribution
- Regular social activities & an annual weekend trip (in the past we have gone skiing, sailing and surfing)
Working at Objective Platform
At Objective Platform, you will work together with smart, young, motivated, and ambitious colleagues with great team spirit in a positive and encouraging environment. We have an open and transparent culture and are always prepared to help each other out. We offer the opportunity to learn quickly on the job, with personal development being a top priority.
